Terms of Trade

No claims considered after installation, check your tiles & invoice before you take delivery. If delivered to site for you, please confirm order is correct before you begin your install. It is the purchaser’s responsibility to ensure all is correct and that enough tiles have been ordered to complete the area. We cannot guarantee further supply of the same batch/product. Quantities calculated by Brymac Tiles Ltd from plans or measurements given are best estimate only, tile quantities are often affected by set out and site requirements that are not always apparent. Therefore all order quantities must be verified by you, your tiler or by onsite measurement before tiling commences. Some ordered in products attract a freight charge over and above the per-meter rate, this usually applies to small quantities. Quotations are valid for 14 days from date of issue. Prices may change without notice. Sales orders are only considered "confirmed" to order/reserve stock upon receipt of 50% deposit and ETD provided.


Brymac Tiles Stock Items: Normally stocked items attract a 20% return fee, we credit only full, unopened boxes the batch number and item must still be in current stock. These must be returned within 21 days of invoice date, and no more than 3 months past the date of order confirmation. Tiles to be accompanied with the original tax invoice and be in original & re-saleable condition. Indent Orders, NZ Wholesale Orders, Commercial Quantities: Minimum 50% deposit required: no refund or return available on overseas “indent” or "Commercial Quantity" orders. Sale Items: We do not accept returns on any DISCOUNTED, END OF LINE, CLEARANCE OR SPECIAL ORDER CUSTOM items. Returns that meet other criteria are subject to handling / restocking fees and freight to return to our supplier. We will credit only full, unopened boxes, the batch number and item must still be in current stock and all freight charges paid for by the Customer returning the goods. NZ wholesalers "order in" returns if accepted attract a minimum $100.00 freight charge plus a 25% return fee. Therefore PLEASE check your quantities to ensure you do not under or over-order. Your credit request may cost more than the refund available. Channel Drains: No returns are permitted on channel drains once these have been custom cut for you.

Refer to further terms on all supply quotations, sales orders and invoices.